Welcome to Dream House Victoria! We value your satisfaction and aim to provide a seamless shopping experience. Please carefully review our Exchange and Return Policy, which complies with Australian Consumer Law (ACL) to ensure clarity and transparency in all transactions.
1. Australian Consumer Law Compliance
As per Australian Consumer Law, customers are entitled to:
- Repair, replacement, or refund for major failures with goods.
- Repairs or replacements if goods fail to meet acceptable quality standards, provided the failure is not a major one.
2. Brand-Specific Warranties
Dream House Victoria retails products from various brands, each with its own warranty terms.
- Please refer to the warranty documents provided with your purchase for specific details.
- If you have questions regarding warranties, feel free to contact us for assistance.
3. Conditions for Exchanges and Returns
Eligibility
- Products must be returned in their original condition, unused, and in the original packaging with proof of purchase (e.g., receipt or invoice).
Exclusions
- Custom-made, special-order, and clearance items are non-refundable unless they are faulty or not as described.
Timeframe
- Returns or exchanges must be initiated within 30 days of purchase, unless otherwise stated in the product's brand-specific policy.
Restocking Fee
- In the case of non-fault-related returns, a restocking fee of 20% of the original purchase price will apply. All such returns are subject to approval and must comply with the company's return policy.
4. Faulty or Damaged Products
If a product is faulty, damaged, or not as described, follow these steps:
- Notify us immediately at info@dreamhousevictoria.com.au or 0422 280 143.
- We will arrange for an inspection to determine the appropriate solution, which may include:
- Repair, replacement, or refund at no additional cost.
5. Return and Delivery Process
Delivery
- We offer delivery services for an additional cost. Contact us for a delivery quote based on your location.
Pickup
- Orders can be picked up free of charge at our showroom:
525 Bridge Road, Richmond, Victoria.
Customer Responsibility
- Returns must be made at the customer’s cost, unless the product is faulty or damaged.
- Returned items must comply with the conditions outlined in Section 3.
6. Refunds
- Refunds for approved returns will be processed via bank transfer to your nominated account.
- Processing times typically range from 5–7 business days after approval.
7. How to Initiate a Return or Exchange
-
Contact Us:
- Email: info@dreamhousevictoria.com.au
- Phone: 0422 280 143
-
Provide Details:
- Proof of purchase (e.g., receipt or invoice).
- A description of the issue.
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Return the Product:
- Bring the item to our showroom or arrange for delivery at your cost.
8. Important Notes
- Licensed Tradesperson: Products requiring installation must be installed by a licensed tradesperson. Failure to use a licensed professional may result in the warranty being voided.
- Inspection: Dream House Victoria reserves the right to inspect returned products before approving refunds or replacements.
- Non-Liability: Dream House Victoria is not liable for special, exemplary, punitive, or consequential loss caused by product defects or delays.
9. Contact Us
For any questions or further assistance, please reach out to us:
Showroom Address:
525 Bridge Road, Richmond, Victoria
Phone:
0422 280 143
Email:
info@dreamhousevictoria.com.au
Thank you for choosing Dream House Victoria. We appreciate your business and are dedicated to ensuring your satisfaction.