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*Call us at 0422 280 143 for price information*
Our Tuscany marble mosaic tile is a popular solution for upmarket residential or commercial projects. Marble naturally translates into elegance and with various designs to choose from, it offers endless options to perfectly work towards the desired look.
NATURAL STONES
INTERLOCK
APPLICATION
STYLE
At Dream House Victoria, we strive to provide efficient and reliable delivery services for our customers. Please review the details below regarding our shipping process.
1. Delivery Area
We deliver within Victoria.
- For deliveries outside Victoria or special arrangements, please contact us at info@dreamhousevictoria.com.au or 0422 280 143 prior to placing your order.
2. Delivery Timeframe
- Standard Delivery: We aim to deliver orders within 5–7 business days.
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Exceptions: Delivery time may be extended in cases of:
- Out-of-stock items requiring restocking.
- Public holidays or unforeseen delays.
We will notify you if there are any delays with your order.
3. Delivery Process
3.1 Third-Party Services and Suppliers
We partner with third-party delivery services and may arrange for products to be shipped directly from our suppliers to ensure timely delivery.
3.2 Delivery Costs
Delivery charges are based on your location and order size. Final costs will be confirmed at checkout or upon request.
4. Customer Responsibilities
- Provide an accurate and accessible delivery address.
- Ensure someone is available to receive the delivery or authorize another person to accept it on your behalf.
- Additional fees may apply if redelivery is required due to an incorrect address or a missed delivery.
5. Special Arrangements
For specific delivery dates, times, or any special requirements, please contact us at info@dreamhousevictoria.com.au or 0422 280 143 before placing your order.
6. Damaged or Missing Items
- Damaged Items: If your order arrives damaged, notify us immediately with photographs for resolution.
- Missing Items: Contact us within 3 days of receiving your order if any items are missing.
7. In-Store Pickup
If preferred, you can pick up your order free of charge from our showroom:
525 Bridge Road, Richmond, Victoria 3121
Thank you for choosing Dream House Victoria! For any inquiries about our shipping policy, please contact us - we’re here to help.
FAQs
Do you offer warranties on your products?
Yes, all our products come with manufacturer warranties. Specific warranty details vary by product; please inquire for more information.
Can I track my online order?
Yes, once your order is dispatched, we will update you via email or phone to let you know the lead time.
Can I modify or cancel my online order?
Yes, you can modify or cancel your order before it is shipped. Contact our support team at 0422280143 as soon as possible to make changes.
What is your return policy for online purchases?
We accept returns for unused and undamaged products within 14 days of delivery. To initiate a return, contact our support team and follow the provided instructions. Please note that restocking fees may apply for return.
Do you provide installation services?
No, we do not provide installation services. However, you are welcome to use your own trusted professionals for installation needs.